Overstock.Com Rules...

  I just bought a club chair from Overstock.com and there was a little assembly involved.
  I had to screw on four legs and slide the back of the chair into place.
  Easy, huh?  Not for yours truly.  Let me explain.
  All I had to do was slide the back into two brackets (right side and left side) and I would have been ready to sit down and eat a Pop-Tart.  What I actually did was slide  ethe right side and not the left so I had a chair that wouldn't recline and had a lop-sided back
  Now what do I do?
  I chatted with Overstock.com via  a computer customer service line (not expecting anything) and this is what happened:

Nichole A. from Overstock.com	07/18/2013 06:33 PM
Hello Greg, Thank you for visiting Overstock.com, I appreciate your purchasing the Darvis Grey Recliner Club Chair featured on our site. I do apologize that the answers to your questions were not available on the product information page. I have requested that the warehouse provide additional information on this product. I should receive a response from them within the next 2 business days. I will contact you once I receive a response from them. If there is anything else that I can assist you with please reply directly to this email and I will be more than happy to help. I would like to thank you for your time and patience. Sincerely, Nikki A. Customer Care Overstock.com
Dan from Overstock.com	07/18/2013 09:47 AM
Customer contacted us saying that they just received a recliner and they put the back on wrong. Can the back be removed. Checked and informed customer that I can forward a message to our Specialized Representatives in Product Department to check on this. You will be contacted within 1 - 2 business days via email or phone.   (  I still wasn't impressed until I received this e-mail...) Nichole A. from Overstock.com 07/19/2013 12:13 PM Hello Greg, Thank you for your interest in shopping with us at Overstock.com. I have received your request for information regarding the dis assembly on the Darvis Grey Recliner Club Chair. I am happy to help you today. After doing some research, I found that The back of the chair is a little tricky to take off but it’s definitely possible. The back of the chair ‘clicks’ into place when you assemble it, by way of two metal tabs at the bottom of the reclining mechanism. The chair should be flipped so that the back is facing up. Peel back the fabric flap, and look at the assembly. On each side there are two metal tabs. These tabs need to be pulled out at the same time, while the back of the chair is pulled off. This really requires two people, and preferably something to help with the metal tabs as you might get hurt using fingers. I know it’s not graceful but whenever I have to do something like this I use butter knives, as they’re long, thin, strong, and not your fingers. I hope this information is useful to you. If you have any other questions, just reply to this email and I will be more than happy to help. Sincerely, Nikki A. Customer Care Overstock.com
How about that!  This is what it is all about...real live, honest-to-goodness customer service.   They have earned my business for life.